Plans & pricing
Straight numbers, before you call.
Every price here is in Canadian dollars, before HST. Hardware is quoted at supplier-based prices, or you can buy your own and we will install it. No licence fees on the UniFi gear we install, and no surprise line items on the invoice.
UniFi Care: we look after it
A monthly plan for UniFi networks we install or adopt. We watch it, update it, back it up, and fix it remotely, usually before you notice anything was wrong.
Homes and cottages
For homes, cottages and rentals
$49 / month
Up to 8 UniFi devices
- Alert monitoring: we hear about an outage before you do
- Firmware updates on a schedule, with a backup first
- Remote fixes included
- Priority booking for on-site visits
- Ideal for cottages and rentals you are not always at
Built for Long Point cottages and rentals
If the internet or a camera drops while you are in the city, we see it first, fix it remotely where we can, and book a visit if we can't. Your guests get working Wi-Fi and you get a text instead of a bad review.
Add a managed phone line or extra cameras any time; everything stays on one monthly invoice.
Small business, single location
For small offices and shops
$139 / month
Up to 10 UniFi devices
- Critical-alert monitoring
- Monthly firmware updates and configuration backups
- Network documentation kept current in your portal
- 30 minutes of remote support included each month
- Ticket portal access
- Discounted business phone systems and lines
For offices that change often
$325 / month
Up to 15 UniFi devices
- Everything in Essentials
- Minor configuration changes: new staff, Wi-Fi networks, ports
- 1 hour of remote support included each month
For growing businesses
$475 / month
Up to 40 UniFi devices
- Everything in Basic
- Firewall, VLAN and Wi-Fi changes
- Monthly log and security review
- Quarterly health report
- 3 hours of remote support, priority response
More than one location
Up to 5 locations
$675 / month
- Standard-plan coverage at every site
- User and door-access management
- All UniFi applications: Network, Protect, Access, Talk
- 6 hours of remote support included
Up to 10 locations
$1,175 / month
- Everything in Multi-site 5
- 12 hours of remote support included
- Priority response
More devices than your plan covers: $9 per device per month. Business plans have a 12-month first term, then continue month to month; cancel any time after that with 30 days' written notice.
What every plan includes that most don't
The work you can't see is where plans differ. Ours come with the paperwork done properly.
A documented network
Every device, cable and port recorded in your client portal, with a network map and test results. If you ever leave us, the documentation goes with you.
Updates without surprises
Firmware goes on in a scheduled window with a configuration backup taken first, so a bad update can be rolled back in minutes. Every change is noted in your records.
Tested and shown
Cable runs are tested and terminated to one standard, with tester results and link-test video in your records.
Someone who knows your site
You deal with the person who installed it, not a call queue. Changes are made remotely, usually the same day.
Rates & travel
For work outside a plan, or on-site visits a plan doesn't cover. Plan clients get priority booking.
| TechnicianOn site or remote, every area we serve | $150 / hour |
|---|---|
| UniFi Care clientsWork beyond what your plan includes | $135 / hour |
| After hours and emergenciesOutside Monday to Friday, 8 am to 6 pm | $225 / hour |
| Within 30 minutes of Port RowanOur home zone | No call-out fee |
|---|---|
| 30 to 60 minutes awayMinimum visit, credited toward labour on that visit; parts extra | $395 minimum |
| Over 60 minutes awayMinimum visit, credited toward labour on that visit; parts extra | $595 minimum |
Remote support
Describe the problem
Send us what is going on through the contact form or your portal. No payment up front.
We check we can help
We confirm it is something we can fix remotely, and when we can get to it. If it needs a visit, we say so.
Pay and pick a time
You get a secure payment link, then choose a time that suits you. We connect by screen share or to your UniFi console.
| 30-minute sessionA quick fix or a question | $75 |
|---|---|
| 1-hour sessionA bigger change, a camera setup or a walkthrough | $150 |
| UniFi Care clientsYour plan's included time first, then the Care rate | $135 / hour |
Project pricing
Starting prices for common jobs, so you have a ballpark before we visit. Every project gets a written quote first.
| Cat5e network dropInstalled, terminated and tested, per run | from $175 |
|---|---|
| Cat6 network dropOur standard for new work | from $195 |
| Cat6A network dropFor 10 Gb links and heavy PoE | from $245 |
| Security camera, installedCable run, mount, aim and set up in UniFi Protect; camera hardware extra | from $275 |
| Network closet cleanupRe-terminate, patch, label and document an existing closet | from $395 |
| Wi-Fi survey and coverage map, homeDead zones found, access points placed from real readings | $395 |
|---|---|
| Wi-Fi survey and coverage map, business | $595 |
| Business phonesCloud or in-office, set up around how you work | Talk to us → |
Ranges depend on distance, walls and access. We confirm the price in writing before starting, and if we find something unexpected we stop and ask.
Pricing questions
Do prices include HST?
No. All prices are in Canadian dollars before HST.
How can I pay?
Interac e-Transfer or credit card, with no fee. Bank wires carry a $45 fee to cover our bank's charges. Care plan clients can also save a card and have invoices paid automatically, one day before they are due.
Can I buy my own hardware?
Yes. Buy it anywhere and we will install and set it up at our normal rates. Send us the model list first and we will confirm it all works together. Because we did not supply it, warranty claims, returns and replacements are between you and the seller or manufacturer, and time spent diagnosing or swapping out faulty customer-supplied hardware is billed at our standard rate. Our workmanship is guaranteed either way. Buy through us and we handle warranty claims and replacements for you.
What if my network isn't UniFi?
Care plans are built on UniFi because it lets us monitor and fix things remotely. We can adopt most existing UniFi setups, or quote a UniFi gateway that brings your current network under a plan.
Is there a contract?
Home Care is month to month. Business plans have a 12-month first term, then continue month to month and can be cancelled with 30 days' written notice.
What counts as after hours?
Anything outside Monday to Friday, 8 am to 6 pm. Plan clients with an outage get priority whenever it happens.